Contact Us
premiumgift · CUSTOMER SUPPORT
Get in Touch
Mon–Fri 9:00–17:30 AEST. Most enquiries answered within one business day.
What to Include When You Contact Us
- Existing order? Quote your order number and we'll pull it up immediately.
- Damaged on arrival? Email support@premiumgift.com.au with photos of the damaged item AND the packaging within 48 hours of delivery. We'll arrange a free pickup and replacement.
- Warranty claim? Include order number, photos, and a short description of the fault. Most claims resolved within 5 business days.
- Product question? Tell us the product handle or URL — we'll confirm exact specs and reply same day.
Postal & Business Address
LUXE GIFTING GROUP PTY LTD
13/11 Kennedys Drive, Delacombe VIC 3356
ABN 93 683 011 181 · Registered in Victoria, Australia
Note: we operate online. Orders are dispatched from within Australia.
Before You Email — Quick Answers
Most common questions are answered in our FAQ, Shipping Policy, and Refund Policy.
Trading Entity
LUXE GIFTING GROUP PTY LTD · ABN 93 683 011 181 · 13/11 Kennedys Drive, Delacombe VIC 3356
Phone 1300 768 603 · Email support@premiumgift.com.au