Free express Australia-wide on every order. We dispatch from our Australian warehouses within 1 business day. Express delivery is typically 1–3 business days metro, 2–5 business days regional.

Not yet — Australian addresses only at launch. International is on the roadmap; email us if you need a custom quote in the meantime.

Yes. The moment your order ships, you'll get an email with a tracking link from our courier (typically Australia Post or Aramex Express).

Absolutely — perfect for gift orders. At checkout, untick "Ship to billing address" and enter the recipient's address.

Yes — every order has a free gift message field at checkout. We hand-write it on a card included in the parcel. No "Order from premiumgift" branding inside if you'd prefer the gift to arrive anonymously.

Never. We always exclude the invoice from inside the parcel itself — receipts go to your email only.

Many of our products ship in retail-ready premium packaging that's already gift-worthy. For products that don't, premium gift-wrap is available as a $7.95 add-on at checkout.

Not directly through checkout, but email us at support@premiumgift.com.au within 30 minutes of ordering and we'll do our best to hold and time-dispatch.

90-day satisfaction guarantee. If you (or the recipient) aren't happy, send it back unused in its original packaging for a full refund of the product price. We cover return shipping for any item that arrives damaged or faulty.

Photograph the damaged item and email us at support@premiumgift.com.au within 48 hours of delivery. We replace immediately at our cost — no questions.

Refunds are processed within 5 business days of us receiving the returned item. The funds appear on your card or PayPal within 3–10 days after that, depending on your bank.

Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, PayPal, Afterpay, and Zip. All processed securely — we never see or store your card details.

Yes. We use Shopify's PCI-DSS Level 1 certified payment infrastructure. Every page is SSL-encrypted (the padlock in your browser bar).

If we haven't dispatched yet (usually within the first 90 minutes), yes — email us immediately at support@premiumgift.com.au. After dispatch, returns apply.

By design. We hold around sixty products at a time because curation matters more than catalogue size. We'd rather sell you the right one than make you scroll through twenty options.

Usually within 2–3 weeks for ongoing supplier lines. Some items are limited drops and won't return — when they're gone, they're gone. Sign up to email at the footer for restock notifications.

A mix of Australian suppliers and international brands we partner with directly. Every supplier is hand-selected for quality, ethics, and delivery reliability.