Privacy policy

This Privacy Policy applies to premiumgift.com.au, operated by LUXE GIFTING GROUP PTY LTD (ABN 93 683 011 181). We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What We Collect

  • Order information: name, email, phone, billing & shipping address, items purchased, order amount.
  • Account information: email and password (hashed) if you create an account.
  • Payment information: processed directly by our payment providers (Shopify Payments, PayPal, Afterpay, Zip). We never store full card details on our servers.
  • Website usage: device, browser, IP address, pages viewed, referral source — collected via cookies and analytics tools (Google Analytics, Meta Pixel).
  • Customer support: any information you provide when contacting us by email, phone or live chat.

How We Use Your Information

  • Process and fulfil your orders, including handing the shipping address to our distributor partners and freight carriers.
  • Communicate about your order (confirmation, dispatch, tracking, support replies).
  • Send marketing emails & SMS — only if you opt in. Unsubscribe link in every message.
  • Improve our website, products and customer experience.
  • Comply with legal obligations (tax, consumer law, fraud prevention).

Who We Share With

We share the minimum information necessary with: distributor warehouses fulfilling your order; freight carriers (Australia Post, StarTrack, Aramex and similar); payment processors; email/SMS providers; analytics providers. All are bound by their own privacy obligations. We do not sell your personal information to third parties.

Cookies

We use cookies to keep your cart, remember your preferences, and measure site performance. You can disable cookies in your browser; some site features may not work without them.

Your Rights

Under the Privacy Act 1988 you have the right to:

  • Access the personal information we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your data (subject to legal record-keeping obligations — generally 7 years for tax).
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Data Security

Our website runs on Shopify's PCI-DSS compliant infrastructure with TLS encryption end-to-end. Payment data is tokenised — we never see your full card number.

Children's Privacy

Our site is not intended for users under 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this policy from time to time. Material changes will be notified via email (if you have an account) or a banner on this page.

Contact Us

Questions, access requests or complaints about this privacy policy:

LUXE GIFTING GROUP PTY LTD
ABN 93 683 011 181
5 Sandpiper Ave, Winter Valley VIC 3358
Email: support@premiumgift.com.au
Phone: 1300 768 603 · Mon–Fri 9:00–17:30 AEST