Shipping policy
This policy applies to all orders shipped within Australia. By placing an order, you accept these terms. We ship Australia-wide only — no international shipping.
Where We Ship From
Orders are dispatched from within Australia (VIC & NSW). No overseas shipping, no customs delays.
Shipping Costs
Free Standard Shipping on every order, no minimum spend. Express Shipping available at $15 flat rate for faster delivery. Some oversized items to remote postcodes may incur a freight surcharge — you'll be notified at checkout if applicable.
Dispatch & Delivery Times
Standard:
- Same-day dispatch on orders before 2pm AEST Mon–Fri
- Metro: 2–4 business days
- Regional: 4–7 business days
Express ($15):
- Same-day dispatch on orders before 2pm AEST Mon–Fri
- Metro: 1–2 business days
- Regional: 2–4 business days
Heavy or oversized items (e.g. pellet smokers, large gas gifts, fire pits) may take an extra 1–3 days for white-glove freight handling.
Tracking
You'll receive a confirmation email with tracking details within 24 hours of dispatch.
Address Changes
We cannot change the delivery address after dispatch. Contact us within 1 hour at support@premiumgift.com.au to update.
Cancellations
You can cancel any time before dispatch. After dispatch, refer to our Refund Policy.
Damaged Parcels
If a parcel arrives damaged, refuse delivery from the courier where possible. Otherwise photograph the damage within 48 hours and email support@premiumgift.com.au. We'll arrange a free pickup and ship a replacement immediately, or refund in full.
Lost in Transit
Parcels are deemed lost if not delivered within 14 business days metro / 21 business days regional. Contact us — we lodge an investigation and arrange replacement or refund within 5 business days.
Important: Gas bottles cannot be safely shipped via standard freight. Pick up an empty bottle from any Bunnings, BCF, or service station and exchange for a full one (~$25–40).
Contact: support@premiumgift.com.au · 1300 768 603 · LUXE GIFTING GROUP PTY LTD · ABN 93 683 011 181 · 13/11 Kennedys Drive, Delacombe VIC 3356