FAQ

Ordering & Payment

What payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All prices are in Australian dollars (AUD) and include GST where applicable.

Is my payment secure?

Yes. All payments are processed through Shopify’s PCI-DSS compliant checkout over an encrypted (SSL) connection. We never see or store your full card details.

Shipping

How much is shipping?

Standard shipping is free Australia-wide on every order — no minimum spend. Express shipping is available at checkout for an additional cost.

How long does delivery take?

Delivery estimates are shown on each product page and at checkout. In-stock items dispatch from our Victorian warehouse; made-to-order and artisan items (such as hand-carved marble pieces) show their individual lead times on the product page. You’ll receive tracking by email as soon as your order ships.

Do you ship internationally?

We currently ship within Australia only.

Returns & Refunds

What is your returns policy?

We offer 30-day returns. If your item arrives damaged or faulty, contact us within 30 days and we’ll replace or refund it — including return shipping on faulty items. Nothing in our policy limits your rights under Australian Consumer Law. Full details in our Refund Policy.

How do I start a return?

Email support@premiumgift.com.au with your order number and a photo if the item is damaged. We reply within one business day.

Contact

How do I reach you?

Email support@premiumgift.com.au or use our contact form. Premium Gift is operated by Luxe Gifting Group (ABN 93 683 011 181), Victoria, Australia.